Code of Conduct for lawyers, collection managers and general collaborators of DCS COBRANZA Y SERVICIOS LEGALES MÉXICO, S.A. DE C.V. (hereinafter DCS COBRANZA). This Code of Conduct establishes the ethical principles and behavioral guidelines that the members of DCS COBRANZA must follow, as a private judicial and extrajudicial collection institution in Mexico. Its compliance is essential to maintain the integrity and reputation of the company and its clients, as well as to protect the rights of debtors and ensure a fair and transparent collection practice.

  1. DCS COBRANZA members must act with integrity and honesty in all their interactions with clients, debtors and third parties involved.
  2. Any form of fraud, deception, coercion or abuse of power in the exercise of collection work is prohibited.
  1. DCS COBRANZA collaborators, lawyers and managers must treat debtors with respect and dignity, avoiding any form of harassment, intimidation or discrimination.
  2. Debtors' privacy must be respected and their personal information kept confidential in accordance with applicable laws and regulations.
  1. DCS COBRANZA members must comply with all applicable laws, regulations and standards in the exercise of their collection functions.
  2. The use of illegal or fraudulent debt collection practices is prohibited.
  3. The laws, regulations and legal systems in observance in accordance with the point described here, are listed by way of example, but not limitation, later in this document.
  1. All communication with debtors must be clear, precise, understandable and not misleading.
  2. Debtors must be provided with accurate information about the origin and amount of the debt, as well as the rights and options available for its resolution.
  1. DCS COBRANZA members must avoid situations in which there is a conflict of interest between clients, debtors and the firm itself.
  2. If a conflict of interest is identified, DCS COBRANZA management must be immediately informed and the necessary measures taken to resolve it in a fair and equitable manner.
  1. DCS COBRANZA management must provide its members with the training and professional development necessary to carry out their work effectively and ethically.
  2. Se debe fomentar el aprendizaje continuo y la actualización sobre las leyes, regulaciones y mejores prácticas en el campo de la cobranza.
  1. DCS COBRANZA and all its collaborators must comply with applicable laws and regulations regarding the protection of personal data, guaranteeing the security and confidentiality of the information collected during the collection process.
  1. DCS COBRANZA must contribute positively to the community and promote ethical practices in the field of collections.
  2. Participation in social responsibility activities, such as financial education and advice to avoid over-indebtedness, is encouraged.

In addition to our CODE OF CONDUCT, DCS COBRANZA collaborators must observe the CODE OF ETHICS published by the ASOCIACIÓN DE PROFESIONALES EN COBRANZA Y SERVICIOS JURÍDICOS, S.C., published on their website here.

 

CODE OF ETHICS OF OBLIGATIONS TO DEBTORS AND THE GENERAL PUBLIC, PUBLISHED BY THE ASOCIACIÓN DE PROFESIONALES EN COBRANZA Y SERVICIOS JURÍDICOS, S.C.

ARTICLES

FIRST ARTICLE.

Fully identify yourself at the time of collection, or when corroborating or obtaining information about the location of the debtor. No payment request will be made with minors or elderly people.

SECOND ARTICLE.

Collecting a debt is a legitimate right, as is mutual respect for dignity between debtors, creditors and their representatives.

THIRD ARTICLE.

Do not establish contact with debtors at times and places that are inappropriate for collection. Communications that occur after 7:00 a.m. are considered appropriate. until 10:00 p.m., local time of the debtor's domicile. (In cases where collections are involved for financial institutions, they will be subject to the schedules established by the corresponding regulation).

ARTICLE FOUR.

In the exercise of the right to collection, the use of obscene language or high-sounding words will be avoided when establishing communication with the debtor, their family, friends or co-workers. Telephone communications must be made with the purpose of negotiating the payment of debts and not with the intention of bothering or threatening the debtors or the people who answer said calls.

FIFTH ARTICLE.

No publications may be made, such as a “black list of debtors,” nor may special records be established, other than those prescribed by law, to make the refusal of payment by debtors known to the general public.

ARTICLE SIX.

Collection companies or their collaborators, under no circumstances, should present themselves as representatives of a jurisdictional body or other authority, or as part of a legal consortium, if this is not the case. 1 The Code of Ethics is inserted in Chapter IV of the Social Statutes of the Association of Professionals in Collection and Legal Services, A.C.

ARTICLE SEVEN.

 Do not deceive the debtor with the argument that by not paying his debt, he commits a crime punishable by deprivation of liberty, nor make him believe with false statements of claim or judicial notifications, that a lawsuit has been initiated against him.

ARTICLE EIGHTH.

Offers such as haircuts, discounts or cancellation of interest or commissions should not be made, with the purpose of obtaining payment of the debt, if they are not duly authorized by the creditor, or to make the debtor believe that he will be able to enjoy said benefits, such possibility does not exist.

ARTICLE NINTH.

In cases in which, as a result of the collection efforts, the debtor agrees to pay the debt, the collection companies must document in writing the commitments acquired, when required by the borrower or considered appropriate by the company, and must state the signature of both parties. The representative of the company will prove such character with the documentation in which he is empowered to carry out the recovery of the debt.

ARTICLE TEN.

Collection companies must stipulate in the payment agreements they enter into with debtors, the commitments acquired in the agreed negotiation, indicating the terms and conditions under which payments will be made, obligating themselves to provide a settlement or liquidation document. of debt, in case of forgiveness or removal, when the obligation is fulfilled. These documents must be signed by a person authorized by the creditor.

ARTICLE ELEVENTH.

Do everything that can help debtors find a solution to their financial problems, to fulfill their debt, within the negotiation margins authorized by clients.

ARTICLE TWELFTH.

 Do not increase debts with charges not authorized by current legislation or by the contract entered into between the debtor, the credit grantor or the creditor.

ARTICLE THIRTEENTH.

Do not use forms or stationery that simulate legal instruments. Managers should not impersonate legal representatives if they are not, nor should they use false names.

ARTICLE FOURTEENTH.

Do not send correspondence to debtors with external legends that mention that the communication specifically deals with collection. The above does not oblige companies to omit mentioning their name or company name, in their capacity as sender. Avoid sending letters or any written means that give rise to disqualifying the actions of collection companies in which statements are made that, due to their content, constitute excesses that do not adhere to the truth, the law, the good customs or that are contrary to professional ethics. Do not use posters, advertisements or any printed media in public places, or outside the debtors' homes, in which reference is made to their debt.

ARTICLE FIFTEENTH.

Do not contact, for any reason or means, debtors whose matters have been removed from the assignment of collection companies.

ARTICLE SIXTEEN.

 Collection companies, through those who manage the collection, must provide the debtor, if required, with all available information on the integration of their balance.

ARTICLE SEVENTH.

Collection companies must be recipients of complaints, comments or suggestions from debtors. For this purpose, they will have the necessary means to process them and, where appropriate, solve them, informing the interested party of the result when appropriate.

ARTICLE EIGHTEENTH.

Collection companies that own portfolios that, due to their nature, must be reported to the Credit Information Companies, will do so in accordance with the laws applicable to said companies, with the purpose of updating the information regarding debtors who have complied. with your payments. ARTICLE NINETEENTH. In cases of judicial procedures in which assets have been seized and that have concluded in payment of the debt, notice must be given through the corresponding legal channels.

This is stipulated by the Board of Directors of DCS COBRANZA Y SERVICIOS LEGALES, S.A. DE C.V., on January 2, 2020 in the city of Monterrey, Nuevo León.